Gambling is entertainment. At revo99, we are committed to keeping it that way. This page outlines the tools, resources, and policies we have put in place to help every player — from Jakarta to Bali — maintain full control over their gaming activity and protect their wellbeing at all times.
revo99 is built on the belief that an entertaining, safe, and sustainable gaming environment benefits everyone — players, the platform, and the wider community. Responsible gaming is not a regulatory checkbox for us; it is a core operational principle that shapes how we design features, train our support team, and monitor player activity every single day.
We recognise that for a small number of players, gambling can become a problem that affects their finances, relationships, and mental health. Our responsible gaming programme is designed to identify those situations early, intervene appropriately, and provide every affected player with the tools and information they need to regain control — or to stop entirely if that is what is best for them.
Every registered account on revo99 has access to the full suite of responsible gaming controls described on this page. These tools are free, immediately effective, and available around the clock. You do not need to justify your decision to use them. If you want to set a deposit limit, take a break, or permanently close your account, our support team will process your request without question and without delay.
All players must be 21 years of age or older. Our KYC verification process confirms the age of every new account holder before any withdrawal can be processed. We do not knowingly permit underage access to the platform, and we take immediate action on any report of a minor accessing a revo99 account.
Every tool listed below is available to all registered revo99 players at no cost. Contact our support team at any time to activate, adjust, or lift (where permitted) any of these features.
Set a maximum deposit amount on a daily, weekly, or monthly basis to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased for 7 days — giving you a genuine cooling-off window before any upward adjustment.
Define the maximum amount you are willing to lose within a set period. When your net losses reach this threshold, your account will automatically suspend further wagering activity for the remainder of that period — whether you are in the middle of a session or not.
Set a maximum session duration. When your active session reaches the limit you have chosen, you will receive a clear on-screen reminder and be asked whether you wish to continue. This gives you a natural pause point to reassess whether you want to keep playing.
Enable periodic on-screen pop-ups that display your current session duration and net wagering position. These reminders appear at intervals you choose — every 30, 60, or 90 minutes — and provide an objective summary of how long you have been playing and how much you are up or down.
Take a short, structured break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 7 days, 30 days, or 90 days. During a time-out, your account is locked for all wagering activity. Promotional communications are paused for the duration of your time-out.
Voluntarily exclude yourself from revo99 for a defined period of at least 30 days, or permanently. Self-exclusion locks all wagering, deposit, and withdrawal activity on your account. It cannot be reversed during the exclusion period under any circumstances. Permanent self-exclusion results in account closure and secure deletion of stored payment methods.
Problem gambling often develops gradually and is not always obvious to the person affected. The following behaviours may indicate that gambling is beginning to cause harm. If any of these resonate with you or someone you know, please reach out to our support team immediately.
Continuing to play in an attempt to win back money already lost, often resulting in larger bets and deeper losses.
Missing work, neglecting family obligations in Jakarta or elsewhere, or losing sleep due to gambling sessions.
Using loans, credit, or money intended for essential expenses such as rent, food, or utility bills to fund ga mbling activity.
Concealing the extent of gambling from family members, partners, or friends — lying about time or money spent.
Feeling unable to walk away from a session even when you intended to stop, or repeatedly failing to keep to self-imposed limits.
Using gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances rather than as entertainment.
You are not alone, and help is available. Contact our responsible gaming support team at [email protected] (plain text — not a clickable link) at any time. Our Indonesian-speaking agents are trained to handle these conversations with full confidentiality and without judgement. You can also activate a time-out or self-exclusion immediately by reaching out via live chat on the platform.
Activating any responsible gaming tool on revo99 takes only a few minutes. Here is how to get started:
Access your revo99 account using your registered email address and password. Ensure you are using a secure connection, particularly if you are accessing the platform from a mobile device.
Go to your account dashboard and select the "Responsible Gaming" or "Player Protection" section. All available tools — deposit limits, loss limits, time-outs, reality checks, and self-exclusion — are grouped here.
Choose the tool you wish to activate. For limit-based tools, enter your preferred amount or duration. For time-out and self-exclusion, select the period. All input fields are clearly labelled in English with Indonesian-language guidance available from our support team.
Review your chosen settings and confirm. You will receive a confirmation email to your registered address. Limits and restrictions take effect immediately upon confirmation — there is no waiting period for restrictions to come into force.
If you encounter any difficulty activating a tool, or if you prefer to have a support agent set it up on your behalf, contact our team via live chat or email. Responsible gaming requests are treated with absolute priority and handled by dedicated trained staff.
If you feel your gambling is out of control right now, do not wait. Contact our responsible gaming team immediately. We can activate a time-out or self-exclusion on your account within minutes of your request — no forms, no waiting lists.
Our support team includes Indonesian-speaking agents available 24 hours a day, 7 days a week, including during Ramadhan, Idul Fitri, and all national holidays. Your request will be treated in strict confidence.
There is no shame in asking for help. Reaching out is the single most effective step you can take if gambling is becoming a problem in your life.
Honest self-reflection is a powerful first step. Read through the questions below. If you answer "yes" to two or more, we strongly encourage you to contact our responsible gaming team or activate a protection tool today.
This may indicate that gambling is causing harm in your life. Please contact revo99 support at [email protected] to discuss your options. You can also activate a time-out or self-exclusion immediately — no explanation required. Your wellbeing matters more than your wagering activity.
The majority of revo99 players enjoy gambling as a form of entertainment without it becoming a problem. Here are the habits that characterise a healthy, sustainable approach to online gaming:
Decide in advance how much you are willing to spend — and treat that amount as the full cost of your entertainment, not as a loss to be recovered.
Step away from the screen every hour. Extended uninterrupted sessions impair decision-making and increase the likelihood of impulsive betting behaviour.
Accept that losses are part of the game. Increasing your bets to recover losses is one of the most common paths into problem gambling — recognise the impulse and walk away instead.
Gambling should be one leisure activity among many — not the primary source of excitement or social connection in your life. Maintain diverse interests and relationships outside of gaming.
Do not wait until gambling becomes a problem to activate deposit limits or session reminders. Setting these tools from the start helps you stay in control effortlessly.
revo99 pledges to maintain a safe, fair, and transparent gaming environment for every player on our platform. We commit to investing in the tools, staff training, and monitoring systems required to identify problem gambling early and to act on it swiftly. We will never market to vulnerable players, and we will always prioritise player wellbeing over short-term commercial gain.
This pledge is not aspirational — it is reflected in every feature we build, every support interaction we conduct, and every responsible gaming request we action. If at any point you feel we are falling short of this commitment, please tell us. We take every piece of feedback seriously.
If you have any concerns about your gaming habits, or simply want to learn more about how revo99 protects its players, our support team is here around the clock. You can also review our full Terms & Conditions or visit the FAQ for quick answers.